04-04-2020 I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. 04-04-2020 I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. on I believe there is a maintenance mode which you can get into, which may give you more recovery options. My old BT youview box is stuck on the loading page at the start ..how can I get it to move on or fix it ? Registered in England. Make sure you keep the box in standby. Factory reset, delete recordings. Hi John. Have you upgraded recently ? I'm really glad to hear you've received the new box and all appears to be well. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Box stuck in nearly ready - YouView Support Model number 91-00438. Youview Box stuck on please wait Digital Spy Check & Reportl Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars. At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. Do you have a current BT TV subscription? Youview box used to work, no problem with other gadgets. 14-12-2020 12:54 PM, on 12:11 PM. A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. It just seems to get stuck on the YouView loading screen forever. there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. David Thanks in advance for any help you can give, on I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. Me too, on my DTR1010. All rights reserved. BT TV. 9h11. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. I think that hardware failure is a possibility. When I powered it back on, it seemed to work again. If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. As has already beend said it is likely a problem with the PSU failing with sub-standard capacitors being used (cost cutting?). It is a bt youview box. 15-12-2020 16h55. We haven't changed anything. 17h17. YouView TV Ltd 2023. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. 11h53, on If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . However, this time, that remedy does not seem to work. Very happy. We need to access Maintenance Mode from the start up screen. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. 17h05 04-04-2020 Thankfully most of the programmes were also recorded on my freeview play box. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Youll be greeted with a friendly Hello telling you that your box has restarted. 14-12-2020 If it does then you have the original Humax DTR-T1000. Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on Hi@SiGreenwood thanks for sending over your details. The YV persistently tells me it can't connect to the internet. Once you've done a Maintenance Mode reset, you'll need to go through the first time setup again. on . 04-04-2020 Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. It is strange because the catch up players work fine. Internet/USB Recovery, delete recordings. The Ethernet cable is securely connected to the Ethernet port. All rights reserved. Check here: https://community.bt.com/t5/notes/privatenotespage, on You can restore your box back to its factory settings, letting you start again from a clean slate. Hi, thanks for your reply. 03:34 PM, on To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. My router packed up and when I tried to go to settings to connect the new router, I could not get into settings. Hope you're keeping well in these strange times! This is the first problem that's a bit of a killer :-(. Read our cookie policy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 01-05-2019 on 12h21. We have a tv contract with bt. Within three seconds press and hold the power button on the front of the box and hold both buttons. 01:40 PM. Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Update 2: Have tried software reset (recommended) and both factory reset options. YouView TV Ltd 2023. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk Yes I received my new box and it all seems to be working fine. on I've tried that about 15 times now, to no avail. All Rights Reserved. Remember all of your recordings and personal data will be deleted. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. In the settings menu, scroll down to Information & Reset and select Factory Reset from the list. 14-12-2020 this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. T1000 boxes have a reputation for premature hardware failure. on Myview recordings and scheduled does the same. There are various different levels of reset modes 2 (factory reset keeping recordings) . They are known for gradually dying like this. Either way, the box is effectively dead. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. I'll let @JohnC2 as he isn't in the office today. Turn the power on using the switch found on the back of yourbox. 22h16, My wife will be happy we need a replacement she hated this box and the user interface , Announcements, Guides & Community Updates. If you're a BT TV subscriber with an active BT subscription, BT will replace the box. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. Plug the power cable back in whilst still holding the reset button continue to hold the reset button down, do not release it yet. It is a bt youview box. My box has a repeat problem. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. If this doesnt help, its worth trying a Maintenance Mode Reset, Option 2 (keep recordings) as it can resolve the issue. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. 21h23, on How do I reset my BT TV box? | BT Help - BT.com I have had a retail Youview box almost two years now and have had very little problems with it. Solved: Youview box stuck on loading screen - BT Community 12h01. BT Box Is Not Working At All If your BT Youview is frozen or stuck on loading, all you have to do is restart your BT Box. 8h37. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. This will keep your recordings but you do need an internet connection for it to work. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. The broadband blue light isnt coming on either. - edited 15-12-2020 If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. Solved: YouView box not booting - TalkTalk Help & Support We know how important recordings are so we do offer options to keep your recordings. Access from your Country was disabled by the administrator. All rights reserved. We use cookies on our website. Hi, no I don't have a subscription. The guide works fine, as do the catch up players. Whether you're looking for information on updates for YouView boxes or YouView on Sony, everything you need is in the below platform sections. Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Give it a couple minutes to get itself ready and then it should load as usual. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. 22h00, on Box stuck on Loading YouView Community Worked fine until last night. I believe there is a maintenance mode which you can get into, which may give you more recovery options. I would still be inclined to get it replaced under warranty. The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. 04-04-2020 See our connection guide. Stuck on loading - BT Community By selecting Accept, you are agreeing to our cookies. Then you will have to either pay for a replacement, or subscribe to BT TV, and BT will loan you a new one. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Mine has just started doing the same thing. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. Release the down button and press the power button to say yes. http://videos.youview.com/support/maintenance_mode.pdf. If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? 10h40. After a trouble-free 18 months, we turned on to find it had gone into maintenance mode screen. 03:09 PM. I bought the box a few years ago to record and access freeview channels. 16h45. The factory reset keeping recordings worked! you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 04-05-2019 This all went through ok but sadly made no difference to my problem and I still can't get into settings or satisfactorily watch any of my recordings. IThanks for that, I'm surprised it lasted less than a year. p.s. Ive done a factory reset to no avail, any ideas? Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. mode 4 (interenet reset keeping recordings) are the ones to consider. 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Latest box versions - YouView Support 05-07-2022 This first happened about a week ago. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box. Luckily I managed to watch other recordings on catchup. 01-05-2019 (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . We can't get past the message Freeview Loading. on To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. is this a Bt Youview box that was previously working normaly in its current environmentand and now appearsis stuck or one that has not been used recently or has moved location ? The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? If this does not do the trick, then your device may be due for a software update. A YouView Box FAQ. on The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? 11:35 AM, on Your box is connected to your TV witha HDMI or Scart cable and that the correct Source/ input is selected on your TV. Until I saw this thread, I was blaming that for this symptom. This happened to me a couple of weeks ago. Not sure what box model you have? mode 4 (interenet reset keeping recordings) are the ones to consider. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. YouView TV Ltd 2023. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. You may be able to get it working again by going into Maintenance Mode and performing a reset. Some would say that yours has done well to last three years. Until I saw this thread, I was blaming that for this symptom. If you're not and you don't, it's time to go shopping. 17h16

Bradley County Mugshots, Articles B