Until recently my last two purchases became a problem. Or, search for the exact item youre looking for. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I ordered a recumbent bike from these people I paid it off in full a week or so after ordering two weeks later a payment was taken from my account I called them and they claim that was already scheduled prior to me paying it off today a month later from paying it off in full these people took **** out of my account when I called to ask about this they claim I didnt have that part paid and that would come out every month What? They are stealing plain and simple. Why ask me to select monthly or weekly if your going to ignore my selection and just set it up as weekly and let the customer assume their selection is how its going to be done. The billing department always listened to my concerns. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site After doing research online, because nobody will answer my calls, I've learned that they normally can take weeks or months to ship an item, if at all. Hello Asia, We apologize for your recent experience at FlexShopper. You all broke your own protocol with this account and did not keep the consumer in mind. For FlexShopper, the positive return on capital employed ratio of 0.25% suggests that management is allocating their capital effectively. We also ensure all reviews are published without moderation. Ive paid off another Xbox and a miter saw an never had a problem. So i've done a lease to own, so do i still have the 90 day option to pay off original price so i don't have to pay double? I dont have the funds! Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. This credit will be removed from your account if your first weekly payment fails. I will order and pay. This credit will be applied to the second weekly payment due, provided your first payment clears. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). We're always here to help! So they took 34 dollars a week out of my account which is fine and I just called today to pay off the remainder when I asked the gentleman for my balance he told me i still owed 550 on the tires its been about 30 something weeks from December to now which its the last days of August so 30 something weeks $34 a week and I still owe 550 on 700 dollar tires this is a scam and its crazy the reviews they have im not sure if I'm the only person to have horrible experience with them but anyways the tires are mine and I won't use them again. Interested in expanding your customer base and saving sales? FlexShopper does not currently own the account in question but confirmed the owner is Milestone ******* c/o ***************** Recovery and Emergent Servicing. However they won't change my address on my account. Currently on hold for over thirty minutes with Deven, waiting for a supervisor. Our bank didn't charge us for that and they were sympathetic. I asked to speak with a supervisor for the agent I spoke with and was told their supervisors dont handle calls . My electric bill payment bounced because of it. The original issue started because of miscommunication from this company and continues to be a communication issue. I have auto payments, was happy, they even raised my credit. RUN DONT WALK away from this company. Note that complaint text that is displayed might not represent all complaints filed with BBB. We hope this helps and happy shopping! To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, I don't necessarily recommend any rent-to-own businesses, but I gotta say their. i can not afford to buy out right and looking for a company that does now have high interest rates. I set up double payments each week. After your order is placed, you can call FlexShopper Billing at 855-353 Those who are against this just don't manage money well, but it is a very flexible way to juggle if you know what needs to be done. WebReturns & Refund Policy: If you want to return the product for some reason or have received the wrong item, you can email their customer service at returns@flexshopper.com. WebOnce the item is in stock, return and complete your lease transaction. Please provide Flexshopper makes every effort to resolve customer inquiries and complaints in a timely matter whenever reasonably practical. NO HELP from both calls. WebHow Does FlexShopper Work? Customers can save money and own sooner with early purchase options. 5 Good credit is not necessary but not everyone with bad credit is approved. Our bank has us cancel the debit card and dispute the payments. 7 An initial security deposit and/or payment may be required. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. See details. I will be contacting my states attorney generals office. Today they never sent me a email and i have called 3 times. When I place order it wasn't there! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Your customer service circled me around for months, no payment was deducted after my card number had been given and than even when calling *** I got no response. We are here to assist. Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. Information provided by various external sources. However, I have a lawyer on retainer and all my receipts sitting on ready. Two, they will not work you if you lost your job or otherwise lost your source of income. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. We are sorry to hear that you had a frustrating experience. After this I was assigned to ***************** who would collect on my account. We are happy to update your payment cycle. They will not help you with any issues you might have regarding billing or shipping. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. In September lost job. I had to reach out to my bank to cancel them. On 06/09/22 the customer provided copies of their drivers license, bank account statement and cable/internet bill via email. Ridiculous! They quadruple price gouge for their inferior items, even gave me a payoff for cheap merchandise ~ because they refused to pick it (NOT honoring their own return policy) and continued to charge me anyway AFTER I PAID IT OFF IN FULL! Why FlexShopper stands out from other lease-to-own and financing options. An Affordable Way for Customers to Get the Products They Need. That's funny because over the phone they had told me that the cancellation request might take up to three days. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. READ THE AGREEMENT! What is stopping me from ordering from you and then not paying and keeping the item? The spending limit is the total Cash Price of the goods you can lease before tax and shipping. If there is a customer service person from the company and not a helpless call center I would love to hear from you. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. SCUM OF THE EARTH! Not to mention the wait time to speak with a rep. We have been attempting to work with Jason Oakley and provided the requested payment information. I had an issue with my spending limit, Cynthia explained the issue helped me resolve it and got my limit reinstated. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. We'd like to further investigate and resolve your concerns. You can place a special order in person at a showroom or online. Gain trust and grow your business with customer reviews. This makes it less expensive to purchase the items before the end of the term of the Lease. I opened an investigation up with *** , they was supportive but told they couldnt take matters in their hands and would had to be handled by flexshopper ! Tip for consumers:Opt out from the arbitration agreement! From there, you'll make weekly, bi-weekly, or monthly payments for a year, and if everything is paid in full and on time, it's yours to keep for good. The FlexShopper Wallet is FDIC insured, so you know your money is safe. Is this how they maximize profits by setting up their customers to rack up fees for payments options they didnt choose? They want me to go to the DMV and reissue license I my new address which is unnecessary since I just have to report it. You can pay off the lease at anytime and there are great pay off options available. The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. Simply click on the product category Currently, Jason Oakley has one active Lease with a balance due. Tire Agent was great by staying in contact with me about the refund. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Now customer complaints that payments were not automatically deducted but previously requested that automatic payments be removed. This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. Echo Dot) and all items were sent and delivered to the address on file. I spoke to a customer sales associate Garry earlier today. Once you accept the electroniclease agreement with one single click, you will have your products shipped directly to your door. Simply click on the product category of your choice from cameras to mattresses, musical instruments to outdoor furniture, and so much more. I was tricked and conned into using these services. We are here to help; please reach out to FlexShopper to set up a payment arrangement at: 833-591-2893 or email us at Billing@FlexShopper.com. I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. Reading all the reviews about money still being pulled after 90 days is insane. Simply take a photo of the product you want and fill out a simple form. Who's stopping them!?!? 2022 FlexShopper LLC. There are many better options out there. If you care about your credit and paying double the price for items then run. The company deducted money from my account although i never received any products. We apologize for any miscommunications that occurred with FlexShopper. But the main issue is that Flexshopper sold my account without any type of communication. FlexShopper Customer Service, I had paid my order off and a week later they start charging the card that we paid it off with they took over $400 that wasn't even to come outdue to it being paid off I called and they said I owe for two accounts that was already paid off and they won't take the card off of the file I called back and they said they will fix it but still haven't heard anything. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances Suspected identity theft. I had not even noticed it until a few months went by and I say an email. Please reach out to our billing department and request to speak to a supervisor or manager. They use predatory practices that will soon bring this company to an end. WebPlease email customer service at: returns@flexshopper.com. There is a website that saves periodically the whole internet. The item came and did not Bluetooth as it should. Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. It goes against our guidelines to offer incentives for reviews. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. they still told me i was stuck. Horrendous company to deal with, completely regret it! Beware of your worse experience when lease to owning with this company. Their interest rate is around 220%! WebCustomers can lease-to-own in your store all from within the FlexWallet app with a few Thank you for posting a review and were sorry to hear that your experience was not of the quality you expected. Back to Top My new 'early purchase option" was 1100 dollars!? Ive purchased many things from this company with no problem. You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. Experience the most up to date processors and touch technology. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. Now they are telling me I'm missing a payment for may and October. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. He reversed some nsf fees he said. We appreciate you reaching out to us and apologize for any inconvenience that occurred. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. We use dedicated people and clever technology to safeguard our platform. But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. As a courtesy we have closed the lease and the consumer has no further obligation to FlexShopper. Your feedback will help us get better at serving our customers. We also reached out to the customer to provide this information. The phone numbers I was using/given ************** and the other number **************. For further assistance, please contact our *************************** at ************** or email us at**************************************. Accept and digitally sign lease agreement to complete purchase. On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Worst and most illegal Company I have ever dealt with. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. This credit is only valid for online orders. On or about June 29, 2023, the customer informed ********************** they were a victim of identity theft and that they had reported the matter to the police. In response to the customers complaint, our records showed that on or about 7/22/2022, the customer was in communication with a Billing Manager and customers payment information was removed at the customers request and customer was instructed to call in their outstanding payments. CHARGED CREDIT CARD FOR PAYMENTS 1 YEAR AFTER SALE COMPLETE. Called flex shopper for manufacturer info and they was not able to help me. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. now, Im going to have to pay for it! You can reach us by phone, chat or email. Finally received response from *** claiming that no contact had been placed but sent emails and phone numbers of which customer service had given me. 1 On this site, we use the terms "lease," "lease agreement," "rental-purchase agreement" and "agreement" the same. Each time I placed the order for pickup, it would tell me it would be shipped instead of pickup. I paid in full. My account shows completed but once i contacted then 2 mysterious payments are now due. They state if you pay in full within 90 days you get your product for retail/listing price. I bought a computer from them six months ago but the computer was actually a TEN YEAR OLD MODEL and I did not know it! Instead of gaining interest, customer's easy weekly payments always stay the same. Save up to 35% of remaining payments with early payoff after 90 days. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. Good credit is not necessary but not everyone with bad credit is approved. The weekly payment was processed on Thursday 03/16/2023, to be posted on or after Friday 03/17/2023. Verify identity to receive decision and spending limit. 7 An initial security deposit and/or payment may be required. Our goal is to help consumers with bad credit get goods they want through a Lease. Advertise easy weekly payments on your product pages, cart and checkout to attract customers. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. No charge for 90-day payoffs. If the consumer has any further questions or concerns, please do not hesitate to contact us at **************************************. We apologize for the consumers recent experience. 2022 FlexShopper, LLC. BBB is here to help. FlexShoppers Top 9 Lease-to-Own Electronics in 2019, Rent-to-Own Products: Everything You Need to Know. If the consumer has any further questions or concerns, please do not hesitate to contact us at*************************************. Customer service can make the change once their first payment is made. FlexShopper has a rating of 3.48 stars from 724 reviews, indicating that most customers are generally satisfied with their purchases. Using Your Tracking Number to Track a Package Online 1 Identify your tracking number in your email or product receipt. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. I went to my bank for support by protocol they told me I had to work with the merchant and they are refusing to help still ! How can I protect myself, FlexShopper makes every effort to resolve customer inquiries or complaints to the reasonable satisfaction of the customer whenever practical we apologize for any inconvenience. However, if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent. According to your own website it shows that you all try to make contact before the account is sold and none of this was done. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. The shopping experience that might have been difficult How do special orders work? FlexShopper provides a flexible and easy way for you to get the furniture, electronics, appliances and other popular brand name goods with affordable, weekly payments. I caught them red handed. He listened through all calls and verified that the communication had been off and that communication had been incorrect. Beware of your worse experience when lease to owning with this company. They also call at least 5 times a day which is harassment. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. I havent used flexshooppers online inventory but their are several stores that you can shop at including Walmart, Best Buy, and Overstock. Companies can ask for reviews via automatic invitations. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number.

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