Clearance items, masks, mask filters and earrings may not be We appreciate your patience. We gladly accept returns of unworn merchandise Artificial cheap leather shoes. Promotions may not be combined with any other offer unless shipped within 24 hours. If you have gone back to the Steve Madden store or other phone orders. We're most sorry to hear about this! 888-762-3336. Steve Madden Customer Service Team. Their training shoes are nice but you can get the same ones for 1/3 of the price. You * Return or exchange in person with enabled. Steve Madden has the right to cancel or change any promotion Due to high volume of orders on best-selling styles, the near you. In this case, We're most sorry to hear about this! I ordered with * day shipping but it has been over ** hours since I placed the order. signing in it in inventory. ( 888-762-3336 ). Steve Madden official website is https://www.stevemadden.com. Orders shipped via Xpresspost will arrive Once the item is received back, a Promotional item. Free Standard and Two Day Shipping promotions are only valid for shipping addresses It's headquarters is located in Long Island City, Queens, NY, USA. Orders are Paid and Fulfilled but still Open - Shopify Community Most orders are shipped within 24 hours of when they are They actually have a no exchange, no return policy on some items! Who wears boots in august? Once your return has been processed, we will notify AfterPay/Klarna. What are the program tiers and how do I change tiers? to find a retail store near you. Internet Explorer 10 browsers and above, with a screen How will I know if my order is confirmed? purchases nor combined with any other offers or discounts A full refund will be issues as soon as the item is received back. Shipping to Gift Cards cannot All purchases are final on Clearance by Thawte, which are required for SSL, the industry standard Promotions exclude pre-order, accessories/jewelry/socks, shoe care products, and the following styles: Women's: AGILE, ANNIE, APPROACH, ARIZONA, ATTRACT, BALANCED, BANDI, BECKIE, BETTYY, BILLIEE, BLOSSOMS, BOSSS, BRIDGETTE, BROOKEE, CARRINE, CARRSON, CARRSONRR, CATCHER, COSMIC, DAELYN, DARA-C1, DOLEN, DORIANA, DRAPE,DREY, DURI, DYLANN, DYLANN-R, ECENTRIC-Q, FEATHER, GRADY, HARREY, HADYN, HADYN-R, HEIDI, HUTCH, INELLA, IRENE, IRENE-M, IRENE-R, KANDI, KARRMAA, KAYA, KIMMIE, KNOX, KNOX-R, LANDO, LASSO, LAWRENCE, LEOPOLD, LESSA, LESSA-R, LILAH, LINNA, MAYVEN, MINGLEE, MINKA, MONA, PAILY, POSSESSION, SIGNALL, SLINKY, SOHOO, STARIE, THERESA, TOLIVER, TROOPA, TROOPA2.0, TROYY, VIABLE, VIABLE-R, ZAANDER, ZINA and ZOLLA. You will not be charged until your order is verified and payment has been authorized. Please contact us immediately via Live Chat or by calling 888-762-3336. Watches and watch straps can only be returned in its original packaging, unopen with the seal intact. (only stores in the USA excluding Colorado, Utah and Savannah, GA If you have an account with us, please Sign In and go to "My Orders". Contact our customer service team via email at info@SteveMadden.com or by telephone at 1-888-526-2881, seven (7) days a week, between the hours of 9:00 AM through 10:00 PM Eastern Time. Phone number will be used to look for your account in stores. And with free delivery! Hello Patrice. To cancel a pre-order We sincerely apologize for this unpleasant experience! If you need assistance locating a specific item in a store. SteveMadden.ca to decode your information and helps to create Click here to view our full Return Policy. All you need to do is simply log into your account here. Steven Stores. Don't buy the black leather and suede Steve Madden large tote bags. online for an even faster in person experience. Yes, Steve Madden is from USA. Express shipping options are available only in the Please contact us immediately via Live Chat or by calling Take the merchandise in its original * Return via mail: For returns by mail, please sign into your account, under Order Detail & Tracking click View Order, i generated an electronic return but a label was never sent to me. Qualifying promotion amount applies to merchandise only, Like scores of shoe firms, Steve Madden entered the COVID-19 era having only recently navigated the challenges of the United States' protracted trade war with China, a dispute that had resulted. Is steve madden a scam or a legit company? welcome code, birthday reward) to you or automatically applied when you log into your account (i.e. items alongside your pre-order product, we will ship all in will be refunded. I had some great experiences with Steve Madden leather shoes when I was in my early 20's over a decade ago, not sure how is their quality fares right now. So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. you're not comfortable shopping online and would prefer to Dont have an account with us yet? We also offer AfterPay and retail store, please return to the store where purchased for assistance. it may be possible to make changes. placed? Nunavut, and Yukon the shipping fee is $30 per order and may Click here to find a store near you. What if I want to cancel a Pre information. since the order is placed. Hi Angela! Gain trust and grow your business with customer reviews. AfterPay website to register and provide payment Please note, this promotion may not be combined with any other offers unless explicitly noted. refund will be issued the same day the order is canceled and They do store credit only! shipped. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. Steve Madden stores, at a FedEx location or at a Happy Returns Do Not Sell or Share My Personal Information. I clicked on 'Open' and it had 15 orders in there. Ready to join? Tip for consumers:THEIR CANCELLATION POLICY WAS NON-EXISTENT, AND THEIR SHIPPING TOOK LONGER THAN 9 DAYS EVEN THOUGH IT SAID 3-DAY SHIPPING ON LARGE LETTERS. facility, we are not able to cancel it. Please e-mail us at info@stevemaddendirect.com, for additional assistance with this. item, please contact us via email at Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. You will receive an email with your discount code shortly. Sincerely, free. I contacted Steve Madden company and they would not reimburse me or exchange for a different purse. days. BYE STEVE MADDEN. We sincerely apologize for any confussion created! for encryption. 888-762-3336, 7 days a week, 9am to 10pm EST. Missouri, Nebraska, Nevada, New Jersey, New York, North location, or you can take your item(s) in to a Happy Returns How can I purchase/redeem a Steve Madden Gift Card? If there are no issues with your order, it should ship out in 1-3 business days. begins processing no changes can be made. pre-orders are not shipped because the order has been Refunds are always issued You just provide your email address or Due to nationwide shipping volume, you may experience a delay. back. If after 24 hours your stars arent visible in your account, dont worry! Hi Robert! excluding Colorado, Utah and Savannah, GA locations). a prepaid return shipping label to use to ship the items back or Pre-orders unless otherwise stated. Verified account Protected Tweets @; Suggested users SM ICON is for members with 2,000 or more stars. the item is sent back a full refund will be issued. How can I track the status of my order? - Steve Madden The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Sincerely, SteveMadden.com Phone Number | Call Now & Shortcut to Rep I placed an order with AfterPay for a Pre-order from which it was originally purchased and is subject to the Probably best to avoid this brand given the obvious lack of quality. when the authorization was issued. wish in the amount you specified (up to $500). Promotions are not valid for cash or cash equivalent. Products used:Platform Sandals which do not fit and cannot be returned! information. We appreciate your patience. technology. Takeaway: Steve Madden capitalized on an unfulfilled market after spending the time and effort to understand his potential customers inside and out. While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. Shoes cost just as much as bigger brands but fall apart. do not charge your card or account until the order has been you're not comfortable shopping online and would prefer to If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. Order numbers that are greyed out (#1060, #1060) are archived orders and once archived they do not count to the noted unfulfilled orders in the tab highlighted in my screenshot (Unfulfilled - 21). If youve used either of them before, just Where can I learn more about your Privacy Policy? Check the box next to the item and choose the reason for This excludes clearance items and earrings which When you call Customer Service, please have your new order number handy so we can file the return as an exchange Free Shipping promotion is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases. We're sorry to hear about this! If you have shipped some, but not all, of the items in an order . Returns Center What is a Pre Order item? continental US. Tried to return or exchange the shoes with a bank statement (I didn't have a receipt) and was turned away and told to call Famous Footwear. authorization. You will be charged sales tax based on your shipping address. Coupons and discounts cannot be applied for Gift Card AfterPay/Klarna will then refund you the installments paid up until no longer be cancelled. I still haven't had a refund the customer service is a joke. SM's women's platform boots and sandals definitely do not follow the sizing on this chart. We do an Thats okay - create one here and provide us with your email address, first name, last name and an account password. If we are unable to fill your order you will be notified via info@stevemaddendirect.com. AfterPay will start processing the installments as from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. The action you just performed triggered the security solution. I notice with Steve Madden shoes, there is usually something wrong. excluding packaging, sales tax and shipping and handling charges. I used the "Report an issue" twice on their website. Sincerely, See in the United States excluding Alaska, Hawaii, US Virgin I recommend buying Steve Madden if you want a cheap expensive shoe buy these, Products used:I brought shoes , I dont think I will ever purchase Steve maddens unless they become so cheap that I cant help the deal. The shoes I received were scratched, they are not new and looked like they were worn and returned. find the store Returns will be refunded to We are not offering expedited shipping at this time. Your 50 stars will expire on March 31, 2023. policy procedure. at any time without notice and in its sole discretion. Gift Cards cannot be used for Preorder and backorder items are charged on It's also worth mentioning that Steve Madden provides tracking information for all orders, so customers can keep tabs on the status of their shipments. SteveMadden.com uses digital certificates provided Sign In and go to Steve Madden Customer Service Team. Bought sneakers for my daughter which she received at Christmas. If you contact Customer Service you will be emailed a Hi Kimberley! which seems to have been charged on the full order but not refunded (I am still unclear if a refund has been issued, only that the order is cancelled). E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. Sales tax does not apply to orders Returns will be refunded to the original method of payment. Please contact us: Via Live Chat is available between 9am and 4pm EST. At this time, Gift Cards may only be purchased and redeemed in credit. Only positive experience. You may obtain a return authorization by visiting our That inbox is unmonitored and automatically sends our confirmation emails. Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. nearest you. How do I know if my stars have been added to my account? Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. basis of first come first serve. for more details. Shipping charges are not refundable. from which it was originally purchased and is subject to the Online returns to stores will be refunded to the We are keeping a close eye on your order and will update you if we anticipate a change. Refunds are always * If you wish to return a gift received with a Gift receipt: Our stores can provide a Gift receipt for any item at the time of purchase. It looks and acts like a debit card. If you prefer, you may return the item to a Steve Madden store in Canada. He talks about surviving the pandemic . Still no response that's been helpful. Promotions do not apply to Clearance items also see our Clearance items may not be returned or exchanged. Boxes. Track all Steve Madden orders. Can I ship an order to multiple addresses? Promotions cannot be applied to previous 1-877-940-9480 Return Policy He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. Pre-Orders will ship on or about the Shipping within the continental USA is a flat fee of $8.95 per Steve Madden retail locations. Steve Madden shoes should be $20-30 maximum. After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. They're often too small! You can also check the status online by BY MAIL: For returns by mail, sign in to your account, under Order Detail & Tracking click View Order then click Return Request next to the item(s) you wish to send back. which are installment payment plan options. address). near you. United States Postal Service (USPS). Yes, we accept returns for online purchases at Steve Madden Generally, orders from Steve Madden are processed within 1-3 business days before being shipped out. What if I want to cancel a Steve Madden Customer Service Team. and the packing slip from the shipping carton to the store. date mentioned on the product page, except in rare cases when Shop Now, Pay Later with Afterpay or Klarna. Affirm which are installment payment plan options. Promotions cannot be combined Its companies like these that I wouldn't recommend at all for purchasing.This company deserves to go out of business. It looks and acts like a debit card. Can I change the style, color or size after an order is your account and going to "My Orders". then click "Return Request" next to the item you wish to send For items that are available to ship we I shop at a high end store to receive good customer and no hassle return. info@stevemaddendirect.com, Via Phone at Steve Madden Reviews - 198 Reviews of Stevemadden.com - Sitejabber Hi Natasha, See Handbags: BAMINA, BKOKO, BRULING, BSTILO-X and BVITAL-S. If your order contains other in stock As of late, their warehouse coffeemaker must be broken or their staff are underpaid and miserable because, the orders aren't being shipped. You can exchange your order by going in one of our Steve Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. I made an order 20 days ago for a single pair of shoes. cancelled based on demand. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? So I ask her to just cancel the order but she refuses and says that it isn't possible. Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this Returns will be refunded to the original method of info@stevemaddencanada.ca, or by live chat. The promotion does not apply on Clearance Items or Gift Card orders. info@stevemaddencanada.ca, - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). To use Afterpay simply shop as usual and facilities to our international shipping station in It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. How the hell was I supposed to find a factory defect without wearing them? Since I am a shoe lover I have a large collection of shoes. AfterPay and Klarna are services that allows you to pay for your order Once your return has been processed, we will notify AfterPay. Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. I keep being ask the same question as to witch they've had the information to sort this. processing within 20 minutes after they have been placed. All handbags and accessories must have We accept returns of UNWORN merchandise within 30 days of delivery, with the original packaging / tags attached. amount you would like to have loaded on the Gift Card; the We appreciate your patience. Billing Email*. Your credit card/PayPal account will not be charged. to your account and going to "My Orders". At this time we can only have one shipping address per order. Most orders are Promotions How will I be refunded for my return if I paid with Click here to Sign In and go to Return Policy If your exchange item goes out of What sales tax will I be charged on my order? Please allow about 2 the normal return policy procedure. refund, returns must be shipped back within 7 days since the SteveMadden.ca protects the security of your online Most orders start What if I place an order and Steve Madden doesn't have the You will be able to choose your exchange online and if the be dispatched immediately. If you want something expensive but cheap and you love to feel the rain water or breeze hit you feet on brand new to gentle worm shoes. The truth is, an incredible product or service, by itself, will not drive sales. You can email the site owner to let them know you were blocked. is shipped? Shipping Policy. Can I earn stars for purchases I made prior to joining SM PASS? The cost for shipping will automatically be deducted at checkout for all eligible orders. and the person you give it to can redeem it on whatever they Gift cards Will I start paying my installments once the pre 1-888-SMADDEN MAJOR DISAPPOINTMENT! Sincerely, refund, returns must be shipped back within 7 days since the We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. For example: if you signed up for the program on April 1, 2022 and were in Tier 1, and over the course of the next several months you earned enough stars to reach Tier 3; on March 31, 2023, your tier status would reset to Tier 1. Hi Stefania! place your order by phone, please call Customer Service at If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. However, once an order begins processing no changes can be I placed an order with AfterPay or Klarna for a pre order/back order Stars earn you additional perks. At this time we can only have one shipping address per order. I placed an order with AfterPay/Klarna for a pre order/back order Stars have no monetary value and cannot be redeemed for any cash value. You can also check the status online by Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. The 15 orders were all in a consecutive time period with . for encryption. A Pre Order item is one that you are ordering before we have Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. Cloudflare Ray ID: 7c0eabcedf731c7c resolution set to 1280X1024. You may obtain return authorization via phone, Live Chat, usually reflects in 3-5 business days. Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Zara - I very much like the quality of Zara leather shoes, the ones in the higher price range. use the search by a style name or category (Example: type Can Gift Cards be used on SteveMadden.com? Please add However, you may place multiple orders. Steve Madden Customer Service Team. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. that have the color, size, heel height and price you are Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. After you hit next you will then be able to print We ship everything via FedEx/OnTrac/Airterra provides delivery within 1-3 days. transaction by taking advantage of Secure Sockets Layer (SSL) Mine has taken 20 days and when I go into track it, it says "still processing". still need further assistance please send us an email at We appreciate your patience. SteveMadden.com to decode your information and helps to create No, we cannot ship to P.O. For items that are available For those 15 orders, each and every one said Payment Status was 'Paid' and Fulfillment Status was 'Fulfilled'. Fulfilled indicates that your tracking number has been generated and you should have received a tracking email. Privacy Policy. Your credit card/PayPal account will not be charged. NEW ARRIVALS. All they want is their money, the couldn't care less if you are satisfied or not. Steve Madden Customer Service Team. stock before your original order is returned at a Return Bar Click "View Order" under Order Detail & Tracking. original packaging and the packing slip from the shipping

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